help with a business proposal

I’m stumped. Final Project Report (8 – 12 pages, including all components) Some of the things i want to implement Making the aurto claim experience better. goal – claim resolved within 7 days – better customer experience. Create software on initial report so cutomer can submit pictures documents. so when adjuster speaks with customer less time on the phone.

Before: filing a claim(old way – phone or submit doc) (new opportunities- online, app) , implementing app /update to website. schedule appointments, submit docs, ability to communicate w/ customer different ways. phone pics /estimate.