quality management 25

Pick any two:

  • The terms Quality Assurance and Quality Control are often used interchangeably when they really represent two very different aspects of a project. Contrast the two terms. Which is most relevant in Information Technology projects? (Hint: there is no right answer here, pick a side and defend it).
  • Quality Assurance often gets tagged as “testing” in some organizations. Using the concepts of Quality Control and Quality Improvement discuss why Quality Assurance should be so much more than just “testing”.
  • Discuss why quality assurance plans are often overlooked in project management plans.
  • Consider the following situation and answer the corresponding questions:
    • We just shipped v2 of our project – but few are cheering. To meet our dates we dropped quality on the floor (reliability, usability… you name it) and everyone knows it. There’s already talk about what commitments we have for v3, but no one has articulated what we’re going to do about raising the quality bar. How do you (successfully) argue for time for higher quality? Has anyone worked on a project where quality was really job #1, if not, do you think that it ever is? How did it happen? Who defined (and defended) quality? Who should define and defend it?